Helpdesk Administrator – £27,000 + Benefits
Location: North Glasgow area
Sector: Facilities Management / Building Services
The Role
We’re working with a leading Facilities Management provider who are looking for an organised and proactive Helpdesk Administrator to join their busy support team in the North Glasgow area.
This is a great opportunity for someone with strong administrative and coordination skills who enjoys working in a fast-paced environment, supporting engineers, and ensuring smooth day-to-day operations across multiple client sites.
Key Responsibilities
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Act as the first point of contact for incoming maintenance requests and reactive call-outs.
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Log, allocate, and manage jobs through the CAFM system, ensuring timely response and resolution.
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Liaise with engineers, subcontractors, and clients to provide updates on job progress.
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Schedule planned preventative maintenance (PPM) and track completion rates.
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Raise purchase orders, process invoices, and maintain accurate job and compliance records.
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Produce reports and assist with general contract administration as required.
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Support the wider FM team with operational and administrative duties.
Skills & Experience
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Experience in a Facilities Management Helpdesk or Service Coordinator role.
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Confident using CAFM systems (such as Maximo, Planon, or Concept).
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Excellent organisational and multitasking skills.
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Strong communication and customer service abilities.
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Competent in Microsoft Office (Word, Excel, Outlook).
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Positive, proactive attitude with the ability to thrive in a busy team environment.
Package & Benefits
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Salary: £27,000 per annum
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Monday to Friday, full-time role
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Friendly, supportive team culture
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Career progression opportunities within a growing FM business
Interested?
If you’re an experienced Helpdesk Administrator looking for your next role within Facilities Management, we’d love to hear from you