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Location:
Bournemouth, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
08dcc9817f80
Job Views:
3
Posted:
10.05.2025
Expiry Date:
24.06.2025
Job Description:
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager - Spanish speaker in the Payments team, you will maintain and enhance best-in-class client service for a designated portfolio of top-tier Treasury Services clients. You will promote 100% client satisfaction by interacting with clients on service and operational issues, using both English and Spanish.
Job responsibilities
* Develop, maintain, and broaden partnerships with clients by understanding their business to anticipate their needs and provide appropriate solutions.
* Become the clients’ trusted adviser.
* Assist in developing and executing strategic client plans.
* Promote the use of self-service tools to reduce the number of client inquiries.
* Analyze payment and associated activities to identify efficiencies and cross-sell opportunities.
* Share experiences and best practices across the service team.
* Participate in and support Payments initiatives.
* Identify opportunities for product development and enhancement.
* Develop internal partnerships (Sales, Operations, Product, Wholesale Securities Services).
* Identify and escalate potential risks associated with client activities.
* Record all client interactions (calls, meetings, issues, proactive communications).
Required qualifications, capabilities, and skills
* Excellent verbal and written communication skills in English and Spanish.
* Ability to work effectively under pressure while maintaining a professional manner.
* Ability to work effectively both as a team player and independently.
* Cultural sensitivity and awareness.
* Strong organizational skills.
* Ability to manage multiple priorities and meet deadlines.
* Ability to develop and mobilize internal networks and resources.
* Proficiency in using and managing multiple systems.
* Client service and portfolio management experience.
Preferred qualifications, capabilities, and skills
* Knowledge and understanding of Treasury Services products, processes, and risk policies (nice to have).
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