Job Title: Floor Manager
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As a vital link between management and staff, you will have collaboration opportunities with senior managers, championing your and your team's career development.
Responsibilities:
1. Supervise and develop your team members, making decisions around staff headcount and placement to maximize shop floor efficiency.
2. Monitor staff performance continuously and provide feedback to ensure outstanding expectations are met and staff performance is improved.
3. Track and enhance store KPIs and operational processes to ensure maximum financial results.
4. Contribute to an organized and visually appealing shop floor through inventory management, stock replenishment, and visual merchandising.
Role Objectives and KPIs:
* Ensure the highest level of customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
* Drive team sales through effective merchandising, stock replenishment, and team motivation.
* Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
* Maintain a clean, organized, and visually appealing shopfloor to enhance the customer shopping experience.
* Handle and resolve unexpected challenges efficiently and effectively.
* Demonstrate experience in a people leadership role and adapt management styles to various store colleague needs.
* Actively develop colleagues into their next career step.
* Work flexible shifts, including weekends and holidays, based on store requirements.
Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with stores across various markets worldwide. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, we aim to be the leading global omnichannel retailer in the sports and outdoor industry. Join us to be part of this successful journey and help achieve our strategic goals of being a people-led, innovative, and customer-focused organization that excels operationally and explores new growth areas.
We value our colleagues' hard work and offer benefits such as staff discounts on JD Group and other brands, along with personal development opportunities to learn and grow at work.
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