Overview
The Customer Experience Leader role is driven by a desire to continuously improve the customers\' experience. This important role places you at the heart of our business in the customer dining areas, with primary responsibilities to welcome customers into the restaurant and use your initiative to help create feel-good moments during their visit. You will work closely with the restaurant management team to suggest improvements to our customer service experience, using your training and skills while supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
Application support
Olivia is our friendly virtual assistant designed to help streamline parts of the recruitment experience. She can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates to help make the application process smoother and easier to navigate. Olivia does not make hiring decisions; those are made by human recruiters.
Eligibility
Before employment, we verify eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work include original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
Interview and selection
The interview is a vital part of our hiring process. It typically involves questions around values and attitudes to assess whether you would be a good fit. We look for people who demonstrate the right attitudes and behaviours to deliver a great customer and colleague experience, hiring for qualities and potential rather than solely for qualifications.
Prospects and values
Our employees tend to stay with us because McDonald’s is a fun, sociable and flexible place to work, with opportunities to progress. We are committed to a safe, respectful and inclusive workplace and to fostering a strong set of core values: Serve, Inclusion, Integrity, Community and Family.
Responsibilities
* Welcome customers and create positive, memorable experiences in the dining areas.
* Collaborate with restaurant management to identify and suggest improvements to the customer service experience.
* Use training and initiative to deliver high-quality customer service and feel-good moments.
* Maintain high energy levels while working efficiently in a fast-moving environment; build rapport with customers and colleagues.
* Support a positive team atmosphere, respectfully interacting with others even under pressure.
Qualifications and attributes
* Strong communication and interpersonal skills; ability to lift the mood and inspire others to improve performance.
* Demonstrated customer-focused mindset and willingness to go above and beyond to delight customers.
* Ability to work as part of a high-energy team in a fast-paced setting.
* Commitment to brand values and delivering a great customer and colleague experience.
Benefits
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more. Premium Shift considerations and additional pay for overnight hours (midnight to 5am) are noted where applicable. We also offer holiday and sick pay and employee discounts at over 1,600 retailers.
Interview scheduling
If you cannot attend a scheduled interview slot, Olivia can help rearrange a date that works for you.
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