This is a great opportunity to join a growing IT support business, involved right at the heart providing customer support at 3rd line with the flexibility to take ownership of any situation with a real chance of progression with the business.
Key responsibilities
* 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues.
* Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers.
* Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption.
* System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications.
* Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings.
Office based but normal office hours and no On-Call cover requirements.
Key Requirements:
Experience: A minimum of 5 years experience in an IT support role, ideally with at least one at a Level 3 position.
Technical Skills:
Expert knowledge of Windows operati...