Description Overview To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships. Key Accountabilities and Main Responsibilities Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries. Achieve high standards of quality, efficiency, and productivity, Build and maintain relationships through the delivery of customer requests within timeliness standards set. Take personal responsibility for meeting deadlines and resolving customer concerns. Contribute to a positive team culture. Demonstrate adherence to customer focus and conduct policy. Demonstrate flexibility and collaboration towards meeting customer and business needs. Experience & Personal Attributes Customer centric mind set and experience of working in customer services. Ability to work to a set of policies and standards. Demonstrate a flexible approach towards changing business needs. Professional Maths and English GCSE grade C are essential for this role