Role Purpose:Join our dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of specific projects within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony, video conferencing, and other IT hardware solutions for our diverse and geographically spread customers.
Where will you be working: Using our offices in Preston as a base this is a field-based role which requires national travel to all our sites and offices
Contract: Fixed term until December 2026
Key Responsibilities:
* Audit and catalogue the current IT landscape in our construction and sales offices.
* Implement networking and remote solutions as defined within the programme.
* Provide solution support both remotely and on-site.
* Manage and own field service requests raised by our customers.
* Organize and resource 'drop-ins' at various locations to provide face-to-face IT support.
Skills and Experience Required:
* Proven track record of dealing with a broad range of customers with varying technical skills.
* Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications.
* Demonstrable experience in providing end-user support for a range of technologies, including Avaya Telephone systems, video conferencing equipment, hubs, switches, routers, Cat 5, Cat 6, and fiber networking.
* Strong knowledge of end-user computing environments, devices (desktops, mobiles, laptops, tablets), and basic hardware management.
* Detailed knowledge of the Telecoms industry, including awareness of new or revised solutions and improved processes.
Preferred Qualifications:
* Knowledge of Five9 cloud telephony system.
* Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre.
* ITIL Foundation certification.
#J-18808-Ljbffr