Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Spa Therapist Apprentice
– Level 4
Based in: Cowley,
Cheltenham
Reports to: Senior Spa
Therapist & Deputy Spa Manager
Level 4 Apprentice: Course – Approx 18-24 Months.
Highly respected certification within the industry and is considered the
equivalent of half a nursing dersing degree. Providing a strong foundation in
health, wellbeing and therapeutic practices.
* Become qualified in Indian Head Massage, Reflexology,
Aromatherapy, Swedish Massage, Deep Tissue Massage and general wellness &
holistic practices.
* Attend private
beauty school – one day a week.
DUTIES AND RESPONSIBILITIES:
Guest Experience
* Give your personal attention to all
guests, taking personal responsibility for their comfort and enjoyment
during their visit to the spa.
* Works as part of a great team
providing exceptional guest service
* Exhibits a confident, friendly and
positive attitude when dealing with all guests.
* Ensures that all aspects of the
‘guest treatment journey’ is followed with every guest according to the
standards of excellence
* Provides guest with effective
information
* Takes ownership and responsibility to
notice when the guest is experiencing a Moment of Misery & report to
spa management. Turn it into a
Moment of Magic & deals with this head on
* Promotes Cowley Manor leisure
services and spa treatments, retail products whilst delivering excellent
guest care (in and around the spa)
* Ensure the whole package is delivered
& is always in line with the Experimental’ s standards
* Ensure a smooth running of the spa by
being part of a team
* Ensure all treatment
consultations are read correctly & take action when needed in a
professional manner
* Focus on understanding the individual
needs of each guest
* Ensure children swim times are met
* To work to meet business demand
* Deliver treatments to a high standard
at all times
* Make sure you
explain the benefits of the treatment and what to expect from the
treatment before starting any treatment
* Provides all guests
with effective after care advice and product recommendations following the
treatment
Promotion of the Venue
* Complies with all presentation of
public areas & treatment rooms
* Ensures guest satisfaction by
maintaining a clean, safe facility.
* Cleans and maintains spa presentation
throughout shift as per standards as agreed by management.
* Consistently meets grooming standards
* Reports and logs any necessary
maintenance issues to the senior therapist
* Inspects changing rooms &
treatment rooms, clean as needed and ensure set up as per standards as
agreed by management
* Assists in the transportation of
dirty laundry up to the main house ‘Trolley run’
* To take responsibility to inform
senior spa therapist & deputy spa manager of low stock levels
* Ensure retail sale targets are met
* To understand the Hotel’s Vision, and
to live our values in day to day work
* To understand the Guest Service
Ethos, and be passionate about these values in your day to day work
* To be a Team Player, and understand
that all team members across the Cowley Estate should be happy to help in
other departments
* To be flexible, and to try to cover
shifts as needed
* To ensure your uniform is always as
per brand standards, and you are always turned out well
* By always being polite, positive,
friendly but professional with your fellow team members
* Effectively makes
bookings in the diary to meet business needs
* To use spa software systems to the
standard you have been trained
To be Safe
* To ensure you follow
the Health & Safety systems explained to you by your manager,
including but not limited to; RASSOW, COSHH, Fire, Manual Handling, Food
Hygiene
* Follow company
policies precisely
* Ensure all shift
procedures are completed on shifts
ABOUT YOU
* Uses their
initiative and is proactive
* Attends training in
a positive manner
* To have a motivated
attuite
* We help each other
‘we are one team’
* Is proactive in down
time, prioritises and effectively works though job lists without
supervision.
* Works
as part of a great team providing high level of standards & service
* To support the spa management team with
organizing and running of spa promotions – bring your ideas forward
* Upsell retail
products and log any sales on commission sheets
* Follows all H&S
guidelines as trained
* Carries out any other reasonable tasks as
requested by management team to aid the in the smooth operation of the Spa
& Hotel
* Excellent organizational skills
* Have excellent communication skills
* Flexibility to respond quickly to emergency
situations
* You
are passionate,
dedicated, and generous in time and spirit and that you genuinely care
about each individual guest.
* You
take pleasure in going the extra mile to exceed your
guest’s expectations, and are motivated by delivering a Moments of Magic at every
opportunity
* Your
focus is on creating a personalised and truly memorable experience
for each guest so that they will want to come back and stay with us again
and again
* To introduce yourself to members and regular
guests to build your RAPPORT.
What
it is like to work for us?
Whether
you’re looking for an entry-level employment or a new opportunity to evolve, we
make a point to recruit, develop, and retain the most motivated and talented
people from all backgrounds and skills. Here is what we can offer:
* On the job and personalised training
to develop the technical and managerial skills necessary to develop a
clear career path: weekly masterclass, internal training & training
with brands, incentive, etc
* Possibility of inner company mobility
within our foreign venues such as Italy, France, Spain or Switzerland
* Staff discounts and benefits
* Pension Scheme