Job Overview
│ Runcorn │ £28k DOE │Permanent
Due to growth our client are currently seeking to recruit a Scheduler/Planner to join their team based at their modern offices in Runcorn. You will be responsible for delivering exceptional customer service by managing inbound and outbound calls, resolving ticket efficiently and ensuring the smooth handling of job scheduling.
Role Responsibilities:
1. Handling inbound and outbound calls with clients, engineers and colleuges.
2. Effectively responding to queries via email.
3. Recording customer details on the system and updating customer accounts.
4. Chasing any outstanding PO’s.
5. Providing full job confirmations with relevant attendance details.
6. Gather and document correct and detailed job descriptions.
7. Ensure timely ordering of materials to avoid delays in job completion.
Skills Required:
8. Excellent communication skills
9. Strong organisational and multitasking skills
10. Ability to work within a team