Customer Service Administrator Shrewsbury Temporary – minimum of 3 months Monday-Friday, 8:00am–5:00pm £13.50 per hour Our successful client based in Shrewsbury are looking for an Administrator to join them on a temporary basis. The requirement will be for at least 3 months and there is a possibility that it could become a longer-term opportunity. This role be to provide a communication channel to your assigned client, updating them on job status and lead times etc. Duties will involve: * Supporting the Account Manager with the administration and running of allocated accounts * Supporting clients, acting as a point of contact to obtain progress reports and discuss details relating to the works or account * Updating client’s through ‘portals’, E-mails and telephonically regarding the status of assigned works * Monitoring the progress of works and keeping the relevant clients informed * Ensuring all engineer paperwork is completed and filed correctly so that the works can be invoiced with minimal delay * Monitoring agreed SLA’s and KPI’s relevant to each client, ensuring targets are met * Raising work requests on in-house systems, gathering relevant information pertaining to the works to identify the skills sets required for the works to be completed * Raising and requesting uplifts in line with the agreed budgets for works that are required to go...