Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! We are seeking a detail-oriented and analytical professional to actively support our Operational and management teams in the responsibilities of Customs Brokerage services. This role plays a critical part in managing and maintaining an excellent level of operational Customs compliance and providing superior satisfaction to our customers. The ideal candidate will bring strong Customs expertise and analytical experience with a desire for constant improvement in compliance and risk mitigation through the systematic approach of CAPA-Corrective and Preventive Action. Key Responsibilities - Conduct routine and specific pre-entry audits as defined in Customer SOPs - Root cause errors to determine improvement opportunities. - Implement preventative measures through system tools and personnel training - Run and supply Customer Broker reports on weekly and Monthly basis, enhancing data as required - Contribute to the creation and presentation of monthly CAPA instances to Brokerage teams and management - Attend customer compliance calls to present audit findings and discuss additional opportunities. - Manage, when required, additional brokerage services and projects - Work with personnel on Transition of new business to test brokerage services prior to commencement - Analyse data within the Transition process to identify Customs compliance needs and to actively assist with SOP creation and optimise system Default and Validation elements. - Consistently keep up to date with new Customs regulations and updates to assist in Brokerage process updates and Customer notification and direction. - Maintain Customer Product classification databases as directed. - Design intuitive and efficient tools to improve Audit procedures and operational efficiency and compliance. Skills, Behaviours and Experience - Comprehensive understanding of Customs Import and Export formalities - Strong analytical proficiency - Excellent communication and collaboration skills and the ability to execute professionally. - Intense desire to effectively root cause issues and create preventative action. - Proactive problem-solving skills and innovative thinking to address complex challenges - Superior excel skills - Formulas, data analysis, Pivot tables - Ability to thrive in a fast-paced, time critical environment - Experience in basic automation such as RegEx - Attention to detail with ability to work independently - Ability to manage multiple priorities. - High sense of ownership and commitment to driving improvement We are seeking a detail-oriented and analytical professional to actively support our Operational and management teams in the responsibilities of Customs Brokerage services. This role plays a critical part in managing and maintaining an excellent level of operational Customs compliance and providing superior satisfaction to our customers. The ideal candidate will bring strong Customs expertise and analytical experience with a desire for constant improvement in compliance and risk mitigation through the systematic approach of CAPA-Corrective and Preventive Action. Key Responsibilities - Conduct routine and specific pre-entry audits as defined in Customer SOPs - Root cause errors to determine improvement opportunities. - Implement preventative measures through system tools and personnel training - Run and supply Customer Broker reports on weekly and Monthly basis, enhancing data as required - Contribute to the creation and presentation of monthly CAPA instances to Brokerage teams and management - Attend customer compliance calls to present audit findings and discuss additional opportunities. - Manage, when required, additional brokerage services and projects - Work with personnel on Transition of new business to test brokerage services prior to commencement - Analyse data within the Transition process to identify Customs compliance needs and to actively assist with SOP creation and optimise system Default and Validation elements. - Consistently keep up to date with new Customs regulations and updates to assist in Brokerage process updates and Customer notification and direction. - Maintain Customer Product classification databases as directed. - Design intuitive and efficient tools to improve Audit procedures and operational efficiency and compliance. Exceptional Customer Service: - Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution: - Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability: - Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration: - Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication: - Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture: - Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development: - Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. - Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. - Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. - Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company. Qualifications This section lists desired qualifications for the job and may be edited to the specific job role. - Good Global logistics industry knowledge - Good computer skills (e.g., MS Excel, MS Word) Office based Monday-Friday 9.00-17.30 with occasional need for overtime to accommodate peak periods e.g SCDP closure. CULTURE - Proactively promote the company's 10 cultural attributes: - Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary. - Skills, Behaviours and Experience Office based Monday-Friday 9.00-17.30 with occasional need for overtime to accommodate peak periods e.g SCDP closure. - Comprehensive understanding of Customs Import and Export formalities - Strong analytical proficiency - Excellent communication and collaboration skills and the ability to execute professionally. - Intense desire to effectively root cause issues and create preventative action. - Proactive problem-solving skills and innovative thinking to address complex challenges - Superior excel skills - Formulas, data analysis, Pivot tables - Ability to thrive in a fast-paced, time critical environment - Experience in basic automation such as RegEx - Attention to detail with ability to work independently - Ability to manage multiple priorities. - High sense of ownership and commitment to driving improvement Expeditors offers excellent benefits: - Private Medical Insurance - Pension Scheme - Life Assurance - Bike to work scheme - Employee Stock Purchase Plan - Training and Personnel Development Programme