Were seeking a seasoned Community Manager Team Lead to become part of our exceptional Rapport team based in central Manchester.
Youll be joining a growing and collaborative EMEA team of 24, spread across the region but closely connected in how they work. The team is excited to welcome a new colleague who will play an important on site role, helping to cultivate an engaged, positive workplace community. In this position, youll support employee satisfaction, act as a key point of contact for day to day queries, and help ensure a smooth, supportive experience for everyone on site.
Our client is a fast expanding, globally recognised American banking and financial services organisation. This role presents a fantastic opportunity to contribute to a large scale global alignment project while delivering an elevated, hotel style service experience to stakeholders at every level.
Type of contract
Full:time, Permanent
Hours
40 per week (Monday:Friday; on a shift rota basis between 8 AM : 5:30 PM)
What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards PLUS, in:house coffee, breakfast and lunch are included Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally and Professionally: Unlock endless learning and development opportunities to elevate your career Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause youre passionate about Main responsibilities Managing, training, and continuously engaging with the team to ensure high levels of productivity. Working alongside the team to ensure efficient and outstanding service levels are delivered at all times. Driving local engagement and increasing staff satisfaction through on site initiatives. Being the on site presence of Facilities, Hospitality, and Concierge services across all floors. Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders. Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the clients time. Providing a one stop shop for all on floor related issues, all hospitality and concierge services, managing a high volume workload. Ensuring the correct H and S procedures are followed and documented. This is to include but not limited to H and S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures. Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable. Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team. Being involved in staff events from the social aspect to planning and implementing with the office leadership team. The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Build strong rapport quickly with key stakeholders, including clients, visitors, and VIPs. Maintain exceptional personal presentation and demonstrate outstanding interpersonal skills. Be proactive, organised, adaptable, and detail focused, with strong time management skills and a desire to learn and develop. Bring creativity and the ability to think innovatively, offering fresh ideas and solutions. Approach complaints or issues with confidence and professionalism. Remain calm, clear headed, and decisive under pressure, while demonstr