Job Summary
Are you a highly organised, proactive individual who thrives in a fast‑paced environment? Do you enjoy working with senior leaders and making a real impact behind the scenes? We’re looking for confident and friendly Personal Assistants to play a key role in supporting our Directors, helping to keep things running smoothly and professionally. We have available positions across multiple directorates in the organisation.
You’ll be part of a small, supportive team where your ideas and contributions will be valued. If you love variety, take pride in your work, and want to be part of something meaningful, this could be the perfect role for you.
The location for the role is Newcastle, and while we operate in a hybrid way, successful candidates will need to be flexible when it comes to office attendance as regular presence in our Newcastle Stella House office will be required. Interviews will take place remotely across the 30th and 31st of October so candidates must be available.
Please note that we will close the advert as soon as sufficient applicants have been received, so please submit your application early.
What do we offer
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Flexible working (we are happy to discuss options such as compressed hours)
* Flexi time
* Hybrid working model
* Career development
* Active wellbeing and inclusion networks
* Excellent pension
* NHS Car lease scheme
* Access to a wide range of benefits and high street discounts!
Main duties of the job
* Provide PA and admin support to Directors and SMT, including diary management.
* Handle calls and enquiries with discretion, confidentiality, and autonomy.
* Manage day‑to‑day business and communications for Directors.
* Record and coordinate complaints, PQs, and Parliamentary Business.
* Maintain paper/electronic records and office systems.
* Prepare and issue meeting agendas and papers, including sensitive documents.
* Process requisitions, invoices, and expenses; manage stationery stock.
* Arrange travel, accommodation, and refreshments for meetings and visitors.
* Respond to internal/external enquiries, including confidential matters.
* Type and prepare documents using various software tools.
* Organise and attend meetings; take minutes and track actions.
* Support LT events and general office duties (e.g., photocopying, faxing).
* Prioritise own workload and act independently.
* Maintain a tidy and safe office environment.
* Ensure compliance with FOI and Data Protection Acts.
* You'll need to be confident working independently, prioritising tasks, and building strong relationships across the organisation.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people‑centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
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