JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR THE IMPERIAL HOTEL
What you'll be doing..
Lead the food & beverage team to deliver outstanding guest service, ensuring every guest enjoys a high-quality dining experience and feels valued and welcomed.
Address guest needs promptly and professionally within all F&B outlets, building lasting impressions and guest loyalty.
Oversee daily food & beverage operations, including restaurant service, bar operations, and event/catering delivery, ensuring efficient service, high standards, and smooth coordination between kitchen and front-of-house teams.
Support the recruitment, training, and mentoring of F&B team members to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and product knowledge.
Act as a key point of contact for guest feedback and concerns within F&B areas, handling complaints with empathy and efficiency, and working closely with the kitchen and other departments to ensure guest satisfaction.
Assist in managing F&B budgets, controlling costs, monitoring stock levels, and minimising waste, while supporting financial forecasting and achieving revenue targets.
Maintain accurate records of sales, stock, and performance, preparing regular reports and sharing insights with senior management.
Motivate the team to achieve upselling targets by promoting menu items, specials, and beverage pairings; collaborate with sales and marketing teams to drive promotions, events, and local partnerships.
Ensure all F&B operations comply with health & safety regulations, food hygiene standards, and licensing laws, maintaining a safe and clean environment for guests and team members.
What We Need from You:
A minimum of 1–2 years of experience in food & beverage operations in a supervisory or management capacity within the hospitality industry.
Proven track record of effectively leading a team, building positive team dynamics, and coaching for performance.
Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest experiences and resolving issues professionally.
Strong organisational abilities to manage service periods, staffing, and administrative tasks efficiently in a fast-paced environment.
Familiarity with budgeting, cost control, stock management, and financial reporting within an F&B setting.
Proficiency in POS systems and a working knowledge of Microsoft Office Suite.
Good understanding of food safety, hygiene standards, and licensing regulations.
Resourceful, hands-on, and comfortable making decisions under pressure.
Flexibility to work evenings, weekends, and holidays as required by the demands of the hospitality industry.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .