We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"
Role summary:
To support the regional branch achieve sales budgets and company targets, the Sales Administrator is responsible for processing customer’s purchase orders on the SAP GUI system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this, the Sales Administrator will follow up all orders to ensure the delivery has been made on time and in full.
The Sales Administrator will be the face of the business to many customers. They will be the main telephone contact in each regional office, answering all customer calls professionally and promptly. The Sales Administrator will also deal with internal stakeholders which include but are not limited to credit control, logistics, procurement, stock team, customers, account managers, branch managers.
Skills/Responsibilities:
* Working collaboratively with the team, while holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLA) and key performance indicators (KPI) with a client centric approach to build brand loyalty.
* Act as a first point of contact for customers and account managers.
* SAP GUI - processing an order and tracking from beginning to end & running an effective backorder.
* After sales support (dealing with damages, picking errors, ETAs, returns, invoice queries, and any other delivery issues).
* Respond to customer correspondence regarding account queries.
* Deal with logistic queries within the stated service level agreements (SLA).
* Assist the internal/external sales force in ensuring that the region achieves its sales forecast.
* Call customers to keep them up to date with changes on their purchase orders or to gain additional information.
* Work closely with customers on projects and roll out plans for sites.
* Process orders and send out order acknowledgements within the agreed SLAs.
* General administrative duties to support the department.
* Support other regional offices as and when required.
Experience:
* Customer service experience (essential).
* Excellent oral, written, analytical and interpersonal skills (essential).
* Industry experience or similar (HVAC/ AC/ Heating) (desirable).
* Experience of using SAP and other CRM systems (essential).
* IT literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint).
* Ability to use own initiative (essential).
* Must be able to work effectively in a fast-paced, deadline-driven work environment.
* Confidence in dealing with various stakeholders both internally and externally including Senior Management.
* Demonstrable experience in project management and productivity skills.
* Ability to use own initiative, have self-discipline and motivation to do a great job.
* Excellent time management, multitasking skills and ability to meet deadlines.
* Excellent attention to detail and organisational skills.
In return for your commitment, we will offer you some fantastic benefits:
* Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service up to 27 days per year.
* Flexible Working - a range of flexible working options including working from home or hybrid working.
* Pension.
* Life Assurance.
* Group Income Protection Scheme.
* Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
* Access to Mitsubishi’s discount platform.
* Colleague Referral Scheme.
* Holiday Buy.
* Long Service Awards.
* Cycle to Work Scheme.
* Sports & Social Club (recent events such as theatre trips, Ascot, Paintball, The Darts).
* Employee Assistance Programme including eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Mitsubishi Electric promotes employee diversity through the measures outlined.
Senioritiy level
* Entry level
Employment type
* Full-time
Job function
* Engineering, Manufacturing, and Sales
Industries
* Engineering Services, Manufacturing, and HVAC and Refrigeration Equipment Manufacturing
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