The Business Improvement Manager is responsible for overseeing the support, maintenance, and improvement of the MIS ActiveH, Unit 4, and Microsoft Applications.
The role includes managing the Business Analysts, ensuring high availability and performance of business-critical systems, and leading incident, problem, and change management processes for GLH applications.
The Business Improvement Manager plays a key role in ensuring that the organisation's applications are reliable, secure, and aligned with business requirements.
This is a unique opportunity for a Business Improvement Manager to work with us. It is a chance to combine professional growth with work that truly matters. This full-time, permanent role (35 hours) involves working from home with regular visits to our Manchester Head Office.
Qualifications:
Relevant Degree or equivalent (e.g., Computer Science, Digital Transformation).
PRINCE2 or equivalent project management qualification.
Skills:
Strong knowledge of Housing Management and Finance Systems, and Microsoft Office tools.
Excellent communication and stakeholder management skills, with the ability to interact with both technical and non-technical stakeholders.
Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira, or similar platforms.
Experience:
Proven experience as a Project Manager and/or Application Manager, managing complex systems like housing management and financial systems.
Experience within a housing association or social housing environment.
Your responsibilities will include but are not limited to:
* Managing and improving the ActiveH Housing Management System to support housing operations such as property, tenancy, and repairs management.
* Overseeing the Unit 4 Finance System to meet the needs of the finance department, collaborating to optimise reporting and transactional processes.
* Defining and managing project requirements with business and technical teams, ensuring stakeholder alignment on goals and deliverables.
* Supporting business process improvements to enhance performance and efficiency.
* Managing digital and technology projects, including scope definition, planning, budgeting, and tracking progress.
* Ensuring projects are delivered on time, within scope, and within budget.
Other benefits include:
27 days of annual leave in year 1, increasing to 31 days.
3 paid volunteer days per year for charity support.
An additional paid day off for your birthday.
5% employer pension contribution, plus death-in-service benefits.
Enhanced statutory leave payments.
Cost-saving benefits like cycle-to-work, tech schemes, lease cars, and retailer discounts.
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