Job Title: Account Manager (30 Hours) Location: HarrogateSalary: £13.00 per hourHours: 30 hours per week, Monday - Friday (flexible) Looking for a role where no two days are the same? Want to be part of a friendly, fast paced team where your contribution actually matters? This could be just what you're after. We're working with an established business in Harrogate that's on the lookout for an Account Manager to take ownership of customer relationships while supporting the smooth day to day running of operations. If you're organised, people focused and love building strong client relationships, you'll fit right in.Your duties as Account Manager:
Acting as the main point of contact for customers, handling queries, orders and ongoing account activity
Proactively managing accounts to ensure high levels of customer satisfaction, retention and repeat business
Identifying opportunities to upsell and cross sell products and services
Conducting regular customer check ins to understand needs and provide solutions
Managing customer orders and creating accurate quotes using a CRM system
Setting up and maintaining customer accounts, ensuring all information is accurate and up to date
Delivering excellent customer service and resolving issues quickly and effectively
Keeping customers informed with delivery updates and coordinating with internal teams
Supporting general administrative and operational tasks to ensure smooth day to day running
Experience Required:
Experience in account management, customer service, sales support or a similar role
Strong relationship building skills with a customer first mindset
Confident communicator, both over the phone and via email
Highly organised with the ability to manage multiple accounts and priorities
Great attention to detail
Confident using CRM systems, Microsoft Office and general IT
Able to stay calm under pressure and adapt when needed
A team player who can also work independently
Full UK driving licence and access to your own vehicle
In return, you'll earn £13 per hour while being part of a supportive, down to earth team where your contribution genuinely matters. This is a varied role that offers real responsibility and autonomy, giving you the chance to build your skills and grow in a positive, fast paced environment. Alongside this, you'll enjoy a great workplace culture and a range of benefits that make this a rewarding place to work! Our GuaranteeThank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.