When you join Co-op, you'll receive amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and on the shop floor, re-stocking shelves, and maintaining store cleanliness.
At Co-op, we focus on fairness for our members and communities, and we support our colleagues' wellbeing with policies that assist during life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you'll do
1. Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and Membership.
2. Support your colleagues to solve problems and improve the shopping experience.
3. Ensure store safety and legality by managing stock, prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Engage with the local community through activities and events.
What makes a successful team member?
* Genuine care for customer and member needs.
* Strong people skills to build positive relationships.
* Positive attitude towards change and problem solving.
* Flexibility to work various shifts.
This role offers variety and the opportunity to make a real difference in the community. You'll help customers find what they need, maintain store appearance, and build relationships with shoppers, embodying the Co-op community spirit.
Our culture
We believe in making a positive impact through daily interactions, supporting local charities, and contributing to community wellbeing. Our stores help create new spaces and improve safety and education, giving our team members a sense of purpose.
Benefits
* Starting from 31 days holiday per year, including bank holidays.
* 30% discount on Co-op branded products.
* Pension with up to 10% employer contributions.
* Wagestream app for accessing earnings on demand.
* Support for physical, mental, and financial wellbeing, including virtual healthcare services.
* 24/7 employee assistance service.
* Paid training and career development support.
* Rota sharing three weeks in advance, accessible via phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We welcome applications from everyone and aim to create diverse, inclusive teams. We make reasonable adjustments for disabled applicants and participate in the Disability Confident scheme, ensuring fair recruitment processes.
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