About us...
Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.
A bit about what you will do...
Assistant Front of House Managers in our stylish hotel assist in managing all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests expectations.
* Assists the Front of House Manager in all aspects of their duties.
* Lead by example and foster team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
* Provide input for Front Office departmental meetings and deputize in the Front of House Managers absence.
* Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out.
* Compile statistics for Front Office and provide related reports.
* Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
* Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
* Coach, train, and support the team to provide consistently high standards while continually looking to improve.
More about you...
* Strong leadership and motivational abilities.
* Excellent attention to detail and drive to maintain high standards.
* Clear communicator with the ability to interact across all levels.
* Strong organisational skills.
* Proven experience in managing, coaching, challenging and developing teams.
* Approachable and positive manner with a can do attitude.
* Ability to use initiative in challenging situations and under pressure.
* Proactive approach to problem-solving.
* A smart and professional appearance.
* Proven track record in a similar position within a 4-star hotel.
* Good working knowledge of Opera PMS and Microsoft Office.
* Bachelors degree in hotel management preferred.
* High standard of English, both written and spoken.
Whats in it for you
Competitive salary
Holiday 28 days holiday, enhanced after 5 years of service.
But theres more...
* Free meals on duty.
* Discounted employee friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle 2 work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Taste card.
* Life assurance scheme.
* Wage stream.
* Employee assistanceprogramme.
* Arora star employee recognition.
* Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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