Service desk engineer lincoln - £25-30k

Service Desk Engineer Lincoln - £25-30k

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We are currently working with a professional services organisation in Lincoln that is actively recruiting for a Service Desk Engineer to join them on a permanent basis.
The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.
Responsibilities:
Providing high quality first line support to users via telephone, email and walk-ups
Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
Ensuring speedy resolutions and high user satisfaction rates
Managing user tickets from first contact to resolution, ensuring excellent communications throughout
Carrying out desktop and server support where required
Using Active Directory to set up new user accounts
Overseeing IT assets and equipment moves
Ensuring complete documentation of processes and procedures
Key Skills:
2+ years experience in a similar Service Desk role
Excellent problem-solving and troubleshooting skills
Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, M365, VMware, Exchange xsngvjr 365
LAN and WAN experience
Excellent communication skills, both written and verbal
Please note that this role will require some travel to other offices, a full driving licence and own transport is required.
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business