Customer Service & Sales Advisor Fixed-Term Contract – 6 Months – Possible extension Location: Newcastle-Under-Lyme Salary: £25,396.80 per annum Are you passionate about delivering excellent service and building strong customer relationships? We are looking for a Customer Service & Sales Advisor to join a friendly and dedicated team on a 6-month fixed-term contract. In this role, you’ll be at the heart of supporting customers—processing orders, handling queries, and ensuring a seamless experience from start to finish. It’s a varied position where no two days are the same, and you’ll have the chance to make a real impact. What you’ll do: Manage customer enquiries by phone and email, ensuring a positive and professional response. Accurately process orders using Salesforce and Sage. Handle queries on pricing, stock availability, deliveries, and returns. Proactively resolve issues to maintain a consistent, high-quality service. Work closely with colleagues to support team and business objectives. What we’re looking for: A confident communicator with strong written and verbal skills. Highly motivated with a proactive, “can-do” attitude. Strong organisational skills with the ability to meet deadlines. Good IT skills (Salesforce knowledge is a bonus). Previous experience in retail, customer service, or operations is desirable. Working hours: 40 hours per week, Monday to Friday 8:00am – 5:00pm / 8:30am – 5:30pm (with 1 hour unpaid lunch) Contract terms: 6-month fixed term Probationary period: 6 months Notice period: 4 weeks (outside of probation)