Inbound Sales Administrator
The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires multitasking in a fast-paced environment and suits someone who enjoys going above and beyond for both internal and external customers.
Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar role
* Team player
* Organised and methodical approach
* Ability to multi-task
* Basic DBS clearance
Key Duties & Responsibilities:
* Handle all service-related and customer orders, including requests, processing, dispatching, and providing information on stock, delivery, and pricing
* Serve as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting quotation preparation
* Provide confident customer care
* Respond promptly to sales inquiries
* Maintain accurate customer account details in the DSE system
* Prepare export documentation complying with Customs & Excise procedures
* Coordinate online store requests and monitor subsequent sales orders
* Process credit card payments via online systems
* Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure timely delivery of high-quality products
* Assist in other company areas as needed
Benefits include:
* 25 days holiday plus Bank Holidays
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Annual performance-based bonus scheme
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