Post: Visitor Experience Assistant (Shop)
***Contract: Permanent part time 35 hours over a two week rolling rota (Week 1: Wed-Thurs 9:45 AM - 5:15 PM / Week 2: Thurs-Sat 9:45 AM - 5:15 PM)
**Salary: **£11,497.53 per annum (full time equivalent £25,623.07) to be increased in April 2026 in line with the National Living Wage.
GLL is looking for a Visitor Experience Assistant (Shop) to work at The Hub, Sleaford. If you have the skills and ambition to join us as a Visitor Experience Assistant (Shop), there's never been a more exciting time to join the team. This is more than a Visitor Experience Assistant (Shop) job, it's a career.
We are looking for a friendly, passionate, and enthusiastic team player to join our Visitor Experience Assistant team. As Visitor Experience Assistant (Shop) you will deliver a vital role providing a first-class visitor experience to the Hub, whilst also assisting with the delivery of the Hub's busy programme and Shop.
Candidates for the post will be creative and dynamic with excellent attention to detail. You will have brilliant administrative and organisational skills, be confident in communicating with a range of audiences, and enjoy working collaboratively in a busy environment.
** What you’ll do:**
1. Be the first point of contact for all shop and gallery-related enquiries and provide a high-quality service that enriches the visitor experience at the Hub.
2. Maintain a good comprehensive knowledge of the Hub’s programmes, exhibitions and shop, and proactively talk and engage with visitors, sharing your knowledge, enthusiasm and passion to up-sell events and artworks.
3. Carry out daily shop tasks including opening and closing procedures, ensuring the shop environment is safe, well presented and clean; stock levels are maintained; and sales transactions and cashing up processes are processed accurately.
4. Assist with the planning and delivery of the Shop, including researching makers and stockists, carrying out stock takes and maintaining accurate stock and sales records, and supporting Shop marketing and promotions.
5. Help with administration including liaising with artists, issuing contracts, co-ordinating documentation, arranging the safe delivery and return of artworks; and maintaining an accurate inventory and stock of equipment, furniture and materials.
6. Assist with bookings, dealing with queries efficiently, issuing refunds where required, and preparing registers and surveys for all events.
7. Assist with monitoring and evaluation tasks, including logging visitor feedback and using spreadsheets and online platforms to monitor and analyse participation and engagement of visitors and artists.
8. Maintain up to date knowledge of fire, safety and evacuation procedures and help to facilitate the evacuation of the Hub in the event of an emergency, as directed by duty management.
9. Under the guidance of the Duty Manager, resolve daily routine problems and issues that may hinder or damage a visitor’s experience.
10. Be present and alert during opening hours to ensure the health and safety and comfort of all visitors, reporting any problems to the Duty Manager.
11. Undertake training and CPD as required in order to meet personal and business needs.
What you need:
You will have excellent customer service skills with experience of working in a public-facing role, preferably in a gallery, museum or cultural venue. You will be confident in engaging with audiences of all ages and backgrounds, and be organised and methodical in managing a busy and varied workload. A passion and interest in craft and design is essential.
The Job demands the following blend of knowledge, skills, experience and behaviour (all are essential, unless shown otherwise, and will be assessed by Application Form and / or Interview / Assessment):
Skills
12. Excellent customer service skills
13. High standard of communication and interpersonal skills both oral and written
14. Good time management
15. Confidence in engaging with audiences of all ages and backgrounds
16. Ability to work as part of a creative team and independently
17. Aptitude for multi-tasking and prioritising to meet varying deadlines
18. Attention to detail with good organisation and administrative skills
Knowledge
19. Knowledge of and interest in current craft trends and local/ regional/ national makers
20. Good knowledge of Microsoft systems in particular Email applications, Word and Excel
21. Confidence at learning new IT systems and web-based applications
Experience
22. Experience of working in a public-facing environment (essential) within a gallery, museum or cultural venue (desirable)
23. Delivering excellent customer service in a front facing role
Other
24. Passion and interest in creative arts
25. Reliable and punctual
26. Confident and enthusiastic
27. Motivated with a flexible and adaptable approach
28. Requirement to work flexibly to support event and activity programming
The Hub is owned and funded by North Kesteven District Council and is a National Portfolio Organisation of Arts Council England. The Centre is operated by Better who is part of GLL; a charitable social enterprise and the UK’s largest public leisure operator.
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
29. A salary of £11,497.53 per annum (full time equivalent £25,623.07)
30. A part time permanent position
31. Industry leading rates of pay
32. A Values driven organisation
33. Learning & development to support career development
34. Good Pension schemes
35. Discounted gym membership for you and your partner.
36. Discounts in the Hub CafeBar and Shop
37. Opportunity to join the GLL Society and have a say in how GLL is run plus associated social events
38. Exclusive discounts on GLL villas in Portugal and Ski chalets in Bulgaria
39. Health assurance
40. Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
41. Discounts across thousands of retailers (GLL Extras)
42. 25% off Red Letter Days
43. 25% off Buy A Gift
44. 20% off GLL spa experience treatments and associated products.
45. Free eye tests and discounted glasses
GLL is an inclusive employer and seeks and welcomes diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location
To apply:
Please read the Responsibilities carefully. Your application will be assessed on the job demands and person specification as stated above.
Please send us ONE document including a covering letter outlining your suitability and motivation for the role and an up-to-date CV. You can only upload ONE document to the portal, so please combine both documents together before uploading. Along with an up-to-date CV, please include a covering letter (maximum 2 sides of A4) outlining your suitability and motivation for the role and what being Programme Assistant (Dance) means to you. Please note you can only upload one attachment so please save your CV and letter as one document.
Please note: Applications will be reviewed on a rolling basis and the Hub reserves the right to end the selection process before the application deadline. You are encouraged to submit your application early to avoid disappointment.
Closing Date: 5pm, Fri 3 April 2026