We are seeking a Receptionist to join our team at Selby Dental, Selby. As a Receptionist, you are at the heart of your practice, providing an exceptional patient journey both in person and over the phone.
You will work side by side with every team member, building trust through your efficiency, accuracy, and people skills. You will be a great communicator, able to talk clearly and calmly with every patient, both in person and over the phone.
Key Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and making sure that the time is filled correctly
* Working with the team to understand the full range of NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within a specified timescale
* Taking payments and chasing outstanding patient debt
* Liaising with dental laboratories, supply companies, and other organisations
Key Skills And Experience
* Ability to easily build rapport and work to a high level of customer service
* Ability and passion to build your knowledge of treatment options within the dental sector
* Passionate about driving the success of the practice by seizing opportunities
* Able to follow processes and work in a structured and organised way
* Comfortable working to practice KPIs (call answer rate, data capture, and rebooking)
* IT skills with the ability to learn SOE software
* Positive nature - Able to show resilience and always work in a composed manner
* Strong attention to detail
* An excellent team player
We offer a range of benefits, including a tiered salary based on experience and skills, retail discounts and deals, annual leave that increases with length of service, and comprehensive training.
Rodericks Dental Partners is an equal opportunities employer.
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