Customer Support Advisor, Daventry
Salary £27,000 per annum
Hours 9 am – 5 pm (1-day remote working)
(Excellent company benefits – Life Assurance/Pension/Cycle to work scheme/Private Medical/Incapacity Benefits/Employee Assistance)
This role will be providing in-house technical support/coordination across our clients business to support the correct specification, monitoring, and delivery of products. The team is responsible for ensuring that the service levels are upheld, aiding internal colleagues, external clients, and customers with technical-related queries.
As Technical Services Coordinator, you will provide support to clients, colleagues, and partner companies within our technical department. You will provide a focused team effort, deliver a high level of administrative expertise, and provide exceptional customer service to prospective clients.
Your primary focus will be to ensure the technical department runs effectively by checking and processing technical communications, persistently delivering a high standard of technical documentation through checking and authoring processes, as well as providing administrative support.
Also, you will convey a professional and competent approach to your duties, deliver high standards of work in a timely fashion whilst demonstrating the Company’s objectives and core organisational values. This is an excellent position for someone that enjoys working as part of a team, has a keen attention to detail.
Key Accountabilities:
* Providing excellent customer-focused service.
* Liaising with External Sales/Contractors/Technical Departments/
* Communicating via email/telephone
* Making sure that the technical email inbox is monitored regularly.
* Proofreading and checking documentation.
* Preparation, processing, and distribution of specification-associated technical documentation.
* Effectively managing/prioritising business-critical projects to meet commercial deadlines.
* Tracking and documenting all correspondence to prospective clients
* Creation of formal correspondences regarding technical document submissions.
* Providing general administrative advice and support to clients or colleagues.
Role Profile:
Record and document departmental KPI’s to the required standard.
Ensure that you fully understand the company and department business plan and how these impact your day–to–day responsibilities.
Liaise and communicate with internal colleagues positively and proactively.
Minimise complaints and, when they do arise, ensure they are dealt with as efficiently and effectively as possible.
Ensure that internal and external communication is always professional, polite, informative, and helpful.
Qualifications
Education to GCSE level grade A-C or equivalent (essential).
Competencies Pre-Requisite Experience:
Experience of working in an admin environment or similar (essential).
Experience of working within a customer service focused department (essential).
Full understanding of an administration role to include good telephone manner, time management, high level of accuracy and attention to detail (essential).
Good knowledge of common grammatical issues and professional sentence structure (essential).
Skills and Abilities:
* Calm, clear and customer-focused communication skills.
* Administration skills. Competent user of MS Office.
* Ability to absorb, interpret and understand technical information.
* Ability to plan and organise your time effectively, prioritising key activities and task.
* Ability to think and act creatively and innovatively to meet the needs of the business.
* Ability to build highly effective working relationships, both internally and externally