Job Description
About the role
\tThe Role
Our team is the best in the industry – is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
•\tProcessing all hire desk administration including customer and supplier queries
•\tManaging approx. 40-50 incoming and outgoing hires per day
•\tEnsuring sufficient stock levels to meet customer demand and maximise sales opportunities
•\tLoad checking vehicles and working effectively with the depot team of drivers and fitters
•\tResolving customer complaints and supplier issues efficiently
\tAbout You
Successful applicants should demonstrate the following:
•\tPrevious experience of working within a high-volume hire desk role is essential
•\tExcellent customer service skills with a...