Job Title: Regional Desktop Support Analyst
Location: Carterton, Oxfordshire
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF
Keep the nation connected – join us as a Desktop Support Analyst and make technology work for those who protect us.
About Us
At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Desktop Support Analyst at RAF Brize Norton, near Carterton, Oxfordshire.
The role
As a Desktop Support Analyst, you’ll be at the heart of our IT operations, ensuring our teams have the tools they need to deliver critical missions. This is a role where your expertise directly supports national security and defence and where your career can grow in a dynamic, forward-thinking environment.
Day-to-day, you’ll provide second-line technical support across multiple sites, maintaining and improving desktop environments that keep our people connected and effective.
1. Deliver second-line technical support to agreed Service Levels
2. Maintain and configure desktop environments across multiple sites
3. Resolve hardware and software issues for PCs, laptops, printers, and mobile devices
4. Support videoconferencing and LAN connectivity
5. Collaborate with internal teams and stakeholders to ensure seamless IT operations
This role is full time, 37.5 hours per week and is based on site at RAF Brize Norton with travel to other sites.
Essential experience of the Regional Desktop Support Analyst
6. Experience working in a Service Delivery environment (ITIL processes)
7. Proven ability to meet Service Level Agreements
8. Skilled in providing 2nd Line desktop support in a Windows 10 environment
9. Ability to configure and support business-use mobile devices
10. Troubleshooting across PCs, laptops, printers, LAN, and videoconferencing systems
Qualifications for the Regional Desktop Support Analyst
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at