Job Description
KEY RESPONSIBILITIES:
1. Define and deliver a global internal communications vision that drives alignment with Experian’s business priorities, inspires action, and strengthens our culture of innovation.
2. Develop scalable frameworks, toolkits, and guidelines that enable a consistent global standard of excellence while empowering regional and functional teams.
3. Benchmark our effectiveness against leading global tech companies to ensure Experian’s internal communications remain best-in-class.
4. Serve as a trusted advisor to executives and senior leaders, shaping enterprise narratives and messaging aligned with Experian’s purpose, brand, and long-term vision.
5. Work with key stakeholders across the organisation to identify and address the evolving needs of our business.
6. Lead global communication cascades by equipping regional and functional IC leaders with enterprise-wide narratives, frameworks, and toolkits – ensuring messages land with impact locally while reinforcing a unified global story.
7. Champion innovative, multi-channel methods – including visual, broadcast, social, and GenAI-powered tools – to elevate how we reach and engage colleagues.
8. Craft enterprise-wide storytelling that connects Experian’s strategy and priorities to employees’ day-to-day impact, building pride and clarity of purpose.
9. Coordinate the global editorial calendar to align leadership messaging, channels, and campaigns for maximum impact.
10. Define KPIs for strategic communications, run pulse feedback, and use insight to iterate the narrative and channel mix.
Qualifications
JOB REQUIREMENTS:
11. Proven track record leading internal communications and transformation strategies within complex, multinational organisations.
12. Strong business acumen and strategic mindset, with the ability to flex between high-level vision and hands-on delivery.
13. Creative, proactive, and innovative – collaborative by nature, with the drive to experiment, embrace digital tools, and deliver measurable results in a fast-paced, high-performing environment.
14. Excellent written and verbal communication skills, with a sharp editorial instinct and storytelling expertise.
15. High emotional intelligence and cultural awareness, with experience navigating ambiguity and sensitive topics.
16. Proven credibility advising C-suite leaders and influencing stakeholders across functions and geographies.
17. Degree-level education in Communications, Public Relations, Journalism, or a related field, or equivalent senior professional experience.
Additional Information
Benefits package includes:
18. Flexible work environment, working hybrid or in the office if you prefer.
19. Great compensation package and discretionary bonus plan
20. Core benefits include pension, bupa healthcare, sharesave scheme and more
21. 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal Grade: EB6
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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