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Benefits: 26 days holiday, bonus, private medical, excellent further benefits
FruitionIT is currently hiring an IT Support Engineer to join the IT team of a global industrial company with nearly 2000 employees across the UK, US, and Canada. Based in Northwich, our client seeks someone with a progressive attitude to grow within their expanding UK branch.
This IT Support Engineer will maintain approximately 50 virtual servers and 100 endpoints within a very unique working environment, which is not a typical office setting. The role involves working within a small, tight-knit team alongside a third-line engineer, reporting directly to the IT Manager.
The client specializes in Microsoft, Cisco, and Aruba technologies, offering the opportunity to work with industry-leading systems including Windows Server, Azure, VMWare, O365, and Cisco/Aruba networking equipment such as switches, access points, and routers.
The client was voted into the 2023 Great Place to Work initiative for the third consecutive year.
Main responsibilities of the role - IT Support Engineer
* Provide 1st, 2nd, and 3rd line support for issues communicated to the Helpdesk
* Manage daily administration, support, and maintenance of UK infrastructure
* Liaise with third-party 1st line teams on complex ticket resolution
* Perform routine backups, patch management, and hotfixes
* Provision IT services both on-premise and in the cloud
You will also have the opportunity to -
* Work closely with the senior 3rd Line Engineer and IT Manager, with a clear path for progression
Essential skills & experiences - IT Support Engineer
* Proven experience supporting 1st to 3rd line IT support
* Technical experience with a Microsoft stack (Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)
* Experience working with Cisco/Aruba hardware (Switches, Routers, Access Points)
* Experience in retail, industrial, or commercial industries
* Certifications such as CompTIA, CCNA, or Security qualifications
If you are interested and would like to hear more, please apply.
We are an equal opportunities employer and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
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