Location: Watford (Hybrid Working Available)
Are you a customer-focused IT professional with a passion for solving problems and making a real impact? We’re looking for a dynamic and technically skilled Service Desk Analyst to join our fast-paced, friendly IT team.
What You’ll Do:
As the first point of contact for all ICT-related issues across our business you’ll be responsible for:
* Resolving incidents and fulfilling service requests via Fresh Service
* Logging and prioritising tickets accurately, following ITIL-aligned processes
* Documenting triage steps and escalating appropriately to resolver groups
* Communicating professionally with stakeholders across the Medivet estate
* Identifying and escalating major incidents swiftly
* Maintaining SLA compliance and keeping users informed throughout
* Liaising with 3rd party suppliers to ensure timely resolutions
* Supporting ad-hoc queries and tasks with a proactive, can-do attitude
* Managing ticket lifecycle from start to resolution with customer satisfaction at the heart of what you do
What You’ll Bring:
* A passion for working in a collaborative, customer-first environment
* 1–2 years’ experience in an ITIL environment
* ITIL 4.0 certification or equivalent experience
* Strong multitasking and organisational skills
* Excellent communication and problem-solving abilities
* Ability to work under pressure and meet tight deadlines
Why Medivet
Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You'll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.
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