Healthcare Assistant - Much Birch Surgery
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Job Summary
Much Birch Surgery has an exciting opening for an experienced HCA to join our team of 3 GPNs and 1 HCA. We strive for excellent clinical and professional support, a healthy work-life balance and a challenging but rewarding career, whatever your area of interest. We pride ourselves on excellent patient care, fantastic teamwork and a willingness to look at new ways of working.
This role is for 20.5 hours per week
Main duties of the job
* Be available to work Tuesday, Wednesday & Friday, this is due to the existing clinical rota and the availability of clinical rooms.
* Process an NVQ Level 3 or Care Certificate & Demonstrate commitment to professional development.
* Have experience of working in a general practice surgery.
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We believe there is an opportunity to reimagine how primary care is delivered, with a strong focus on data insights, technology, and clinical innovation. Our ambition is to enhance patient access, elevate the patient experience, and improve health outcomes, ultimately driving a step change in the quality of care we provide.
The Much Birch GMS contract transferred to Taurus Healthcare Limited (the GP Federation for Herefordshire) in February 2024. While the practice no longer operates under the traditional GP Partner model, it is now led by a dedicated practice based Senior Management Team. The practice team remains unchanged, and the surgery continues to maintain its identity and strong presence within the local community.
Much Birch is a busy rural dispensing practice located in the village of Much Birch, between Ross-on-Wye and Hereford city, covering an area reaching from the edges of Hereford to Ross on Wye and into the Golden Valley. List size of circa 5,000+ patients.
A supportive clinical team includes GPs, ANPs, Paramedics, Practice Nurses, HCAs, Physiotherapist, and Social Prescribers.
Details
Pay £12.82 an hour
Contract Permanent
Working pattern Part-time
Location Much Birch Surgery, Much Birch, Hereford, HR2 8HT
Job Responsibilities
Key Responsibilities In Relation To Delivering Health Services:
* Support clinicians in delivering patient care per practice protocols.
* Take blood samples safely, adhering to infection control procedures.
* Perform in-house tests, e.g., D-Dimer and ECGs as requested.
* Prepare patients for chronic disease reviews (BP, height, weight, urinalysis).
* Conduct diabetic foot checks and make necessary referrals.
* Provide basic wound care and remove sutures/clips as per care plans.
* Administer B12, pneumococcal, and other immunisations under PSDs.
* Process urine and pathology specimens according to protocols.
* Provide lifestyle advice for chronic disease management and signpost to further support.
* Apply evidence-based care approaches aligned with QOF requirements.
* Understand role limitations in providing medical advice.
* Accurately document patient observations and escalate abnormal findings.
* Prepare clinical rooms and equipment ahead of consultations.
* Assist with contraceptive procedures (e.g., implant insertion/removal).
* Act as a chaperone during consultations when needed.
* Support clinicians during emergency management of patients and be confident in resuscitation techniques.
* Manage ordering, receiving, and monitoring of nursing and clinical stock.
* Check and maintain clinical room stock, ensuring no expired or damaged items.
* Keep accurate stock records and report shortages or discrepancies.
* Support IPC lead in auditing and maintaining infection control standards.
* Ensure room cleaning aligns with IPC protocols and report any breaches.
* Maintain accurate and contemporaneous patient health records.
* Enhance own performance through continuous professional development.
Person Specification
Skills Essential
* Excellent communication skills - written and oral.
* Strong IT skills.
* Effective time management - planning and organising.
* Ability to work as a team member and autonomously.
* Problem solving and analytical skills.
* Ability to follow policies and procedures.
Qualifications Essential
* GCSE grade A-C in English and Maths or equivalent.
* NVQ Level 3 or Care Certificate equivalent.
Personal Qualities & Attributes Essential
* Polite and professional.
* Problem solver with the ability to process information accurately and effectively.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure/in stressful situations.
* Effective communication and understanding of patient needs.
* Commitment to ongoing professional development.
Experience Essential
* Experience of working with the general public.
* Experience of working in a healthcare setting.
* Experience of performing clinical tasks.
Desirable
* Experience of administrative duties.
* Experience of working in General Practice.
* Knowledge of Primary care clinical systems (e.g., EMIS).
Other Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check via the Disclosure and Barring Service (DBS).
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Taurus Healthcare Limited
Much Birch Surgery, Much Birch, Hereford, HR2 8HT
Employer's website: https://www.herefordshiregeneralpractice.co.uk
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