French Speaking Customer Service Advisor
2 days ago Be among the first 25 applicants
This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A large telecoms company in Reading is seeking a French-speaking customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:
* Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions (training provided)
* Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
* Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-.
Experience in a customer-facing role (mandatory);
Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
A large telecoms company in Reading is seeking a French-speaking customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:
* Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions (training provided)
* Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
* Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-.
Experience in a customer-facing role (mandatory);
Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
Fluent French
Customer Service
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
Job function
* Job function
Customer Service
* Industries
Consumer Services
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