Our Story From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born. Today, the company that began as a 12-page mail-order brochure has become one of the UKs fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business. Our Role As an Assistant Store Manager, you will play a key role in supporting the Store Manager and assuming responsibility for your store as required. This role is a 32hour contract What youll be doing Maximise contribution by helping to achieve budget sales and controlling costs. Assist Store Manager in managing store costs without jeopardising stores objectives. Assist with training, development and motivation of staff in order to achieve highest possible levels of customer service and performance. Manage the customer experience as part of the TWC multi-channel strategy. Manage customer queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximised. Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand. Maintain open communication up and down within the store, across to other departments and ultimately the customer. Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual. Responsible within the store for health and safety compliance. The skills & experience that youll need Supervisory experience Exposure to your current stores KPIs and objectives with an understanding of how they are performing The skills & experience that youll need Supervisory experience Exposure to your current stores KPIs and objectives with an understanding of how they are performing Retail or service industry experience People management Communication Interpersonal Self-motivated Commercial awareness Problem solving What well offer you At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries. 50% discount on our products, 25 days holiday rising to 28 during service, A Volunteer Day with a charity of your choice, In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually, Perkplace Benefits Platform offering a variety of discounts across wellbeing and lifestyle, Automatic enrolment to the Group Personnel Pension scheme, Wagestream Money Management app access to Wagestream gives you power over your pay and supports financial wellbeing, Continued Development - Inclusion on our Leadership Development Programme Private Medical Insurance, Following successful probationary completion, youll be covered by our life assurance plan, Social Christmas party/social events throughout the year Our Equality Diversity and Inclusion statement of commitment At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey. ADZN1_UKTJ