Service Centre Assistance (Part-time), Marketing / Customer Services - 1 Mabledon Place, London
1 Mabledon Place, London
Up to £17,284.80 per annum DOE
Job Title: Service Centre Assistance
Department: Marketing / Customer Services
Location: 1 Mabledon Place, London, WC1H 9AX
Contract /Hours: Permanent, Part-time (24 hours per week)
Salary range: Up to £17,284.80 per annum DOE
About us:
Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.
Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 3,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.
Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.
About the role:
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you to become a valued member of our team!
As a Service Centre Assistant, you will be at the forefront of ensuring our customers receive the highest level of support and satisfaction. Your excellent written and verbal communication skills and positive, proactive attitude will shine as you assist customers with a wide range of inquiries through various electronic channels and on the telephone.
Your contact will be with Patients, Doctors Surgeries, Hospitals and our Laboratories and Support Staff.
The work is varied, you will be calling out results to our clients, and dealing with pricing enquires, sending out results electronically, printing out forms as well as handling inbound calls.
Key Requirements
* Strong experience in working in a busy environment handling large volumes of incoming emails and various other administration tasks. Handling inbound calls and making outbound calls to our clients with ease and efficiency.
* Excellent command of the English language to effectively communicate with customers.
* Ability to prioritise and manage workload effectively within a Contact Centre environment.
* Degree Educated with a Science subject -you translate from the Science world to the public, so a background in a Biological Science subject particularly interesting as you will be familiar with the terminology
* Comfortable working in a corporate environment as part of a team within the service centre with a total of 30 staff, with the administration team currently consisting of three team members, with a team of 19 staff handling inbound calls therefore supporting one another is essential.
* Proficient in various systems and experienced in using Microsoft Office package.
* This role is a Part Time (24 hour per week, 3 days per week to include Saturday’s) working hours ranging between 0800-1900 (Monday to Friday) and 0900-1900 (on Saturdays)
* Saturday working is working from home after successfully passing probation and training to therefore to have the ability to work from home effectively.
Your responsibilities will include:
* Providing seamless support to customers, ensuring their journey with us is smooth and hassle-free.
* Handling both simple and complex enquiries electronically and on the phone with professionalism and efficiency.
* Utilising your background in science, to effectively communicate with scientists and the public, acting as a bridge between the two worlds.
* Delivering outstanding customer service on every interaction, leaving customers satisfied and delighted with their experience.
Why Join Our Team?
* Exciting opportunity to work in a dynamic and supportive team environment.
* Chance to develop and enhance your customer service skills while making a meaningful impact.
* Hybrid working – weekends working from home.
* Competitive compensation package.
* Contracted hours of work 24 hours per week (Monday to Saturday)
If you are ready to embark on a rewarding career where you can truly make a difference, apply now to join our team as a Service Centre Assistant! We look forward to welcoming you aboard.
At TDL we offer a variety of excellent staff benefits including:
• Training and development opportunities – supporting professional development
• Annual salary review - No banding restrictions: As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.
• Discounted gym membership – we have a corporate gym membership scheme with Better Gyms
• Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians
• Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter
• Permanent Health Insurance and Death in Service Cover
• Life Assurance – providing salary continuation for long term illness (six months qualifying period)
• Employee Assistance Programme – supporting staff wellbeing
• Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket
• Perkbox – Access to additional staff perks and benefits such as high street discounts
• Company Pension Scheme – company and staff contributions which increase with service
• Competitive annual leave allowance – 23 days (pro-rata)
• Flexible working hours – we support and offer flexibility around shift patterns and working schedule