Summary
Our practice is a friendly, interesting and rewarding place to work. We're supportive of our new team members and provide a comprehensive induction programme and ongoing support. If you're passionate about providing patient care, enjoy working as part of a healthcare team and keen to learn, you'll gain a wide variety of administrative skills
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Will work a range of shifts from 7.45am to 1.45pm and 12.30pm to 6.30pm.
37 hours 30 minutes a week
Start date
Wednesday 1 April 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To carry out admin duties as per practice procedure:
· Dealing with patient queries at the reception desks
· Answering telephones
· Ordering repeat prescriptions
· Dealing with emails received into the practice
Where you'll work
6 LAMBLEY LANE
BURTON JOYCE
NOTTINGHAM
NG14 5BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice
* The apprentice will spend 20% of their working hours in off the job
activities and training
* On the job and off the job training will be delivered in the
workplace
Requirements
Desirable qualifications
GCSE in:
* English (grade 4 - 9)
* Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
* Face to face interview