Overview
Are you ready to lead a transformative journey in claims management? AXA Retail Claims is evolving indemnity delivery to deliver outstanding customer outcomes and a compelling people proposition. We seek a Claims Operations Leader to drive market-leading customer service and financial performance across the notification journey for online and offline channels, including Third Party Intervention. As a strategic leader with a passion for operational excellence, you will stay ahead of market trends, introduce new working methods, and unlock the full potential of our Teesside claims operation—an essential stage in the claim lifecycle. This role supports AXA's approach to flexible working and future travel expectations.
You will work at least two days a week (40%) away from home, with plans to move to three days a week (60%) in the future. Away from home means attendance at office locations, visiting clients, or attending industry events.
What you'll be doing
* Lead and inspire the Notification and Third-Party Intervention teams (approximately 90 FTE) to deliver excellent customer outcomes and robust financial results.
* Drive change management and execute key indemnity initiatives valued at £30m annually.
* Collaborate with stakeholders to enhance online offerings, increasing demand through a seamless electronic notification journey.
* Achieve exceptional commercial results by growing non-risk income, reducing indemnity spend, and minimising leakage.
* Foster a high-performance, inclusive culture that promotes positive engagement and continuous development.
Essential qualifications and experience
* Prior experience leading large teams within financial services is essential.
* Strong Motor Claims experience; prior leadership of a motor claims operation is preferred.
* Demonstrated ability to manage budgets and support financial targets.
* Experience supporting and delivering successful change initiatives.
* Excellent stakeholder engagement and collaboration within large, dynamic teams.
* Strategic leadership with strong commercial acumen, capable of driving innovation, change, and operational excellence.
* Exceptional communication, influencing, and stakeholder management skills to build collaborative relationships at all levels.
* Data-informed decision-making, with resilience and adaptability to thrive in a dynamic, fast-paced environment.
* Eligibility to work in the United Kingdom.
Working arrangements
As part of the role, you must be eligible and authorised to work in the United Kingdom. This position may involve flexible interview formats depending on location and arrangements. Details will be provided during the hiring process.
Inclusion and transparency
AXA Retail is committed to a fair and inclusive culture. We actively encourage applications from individuals of all backgrounds. We are an Equal Opportunities Employer and promote diversity and inclusion. AXA UK is recognised as a Disability Confident Leader and participates in the Disability Confident 'Offer of Interview' scheme.
Screening and compliance
As a regulated financial services company, all successful candidates will be subject to pre-employment checks. The role may require background screening every 4 years under the Insurance Distribution Directive (IDD). We will provide information for interview formats and accessibility support via the Talent Acquisition contact.
Why AXA and benefits
AXA Retail helps people live the life they love and supports customers when the unexpected happens. The advert outlines benefits; a sample of typical rewards includes:
* Competitive annual salary
* Annual company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Cash car allowance of £5,200 per year
* Life Assurance (up to 10 x annual salary)
* Private medical cover
* 28 days annual leave plus Bank Holidays
* Option to buy up to 5 extra days leave or sell up to 5 days leave
* Wellbeing services & resources
* AXA employee discounts
Interview and contact information
AXA provides candidate preparation materials and aims to provide feedback as soon as possible after interviews. If you need accessibility support, contact the Talent Acquisition team or the Accessibility Concierge. For concerns about behaviour or processes, you can report via the speak-up channel (speak-up@axa.com).
#J-18808-Ljbffr