EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Are you passionate about people and ready to be the bridge between communities and innovation? EQUANS is seeking a dynamic Customer Liaison Officer (CLO) to join the team and play a pivotal role in transforming resident experiences during refurbishment and retrofit projects.
What You'll Do:
1. Be the Resident Champion: Serve as the primary point of contact for residents, addressing their questions, concerns, and feedback with empathy and professionalism.
2. Master Project Coordination: Liaise with residents, internal teams, clients, and contractors to ensure seamless project execution and a positive experience for all.
3. Drive Customer Satisfaction: Build and nurture strong relationships with residents, striving to exceed satisfaction targets and KPIs.
4. Logistics Support: Organize and facilitate resident needs-whether it's booking access, providing dust sheets, or assisting with packing and storage.
5. Communicate with Clarity: Deliver clear, timely updates on project details, timelines, and impacts, ensuring residents always know what to expect.
What We're Looking For:
6. Experience: Previous experience in a resident-facing role (construction, housing, or related fields) is a plus, but not essential.
7. Skills: Excellent communication, problem-solving abilities, and a genuine passion for helping others.
8. Growth Mindset: Eager to learn? Our apprenticeship roles offer structured training to help you develop both construction and customer service expertise.
Ready to embark on a rewarding career where every day brings new opportunities to connect, solve problems, and make a difference?