1st Line / 2nd Line Support Engineer Location: Warwick (travel to London & other UK offices as required)
Salary: £30,000 £35,000 (DOE)
167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams.
Key Responsibilities Provide first and second-line technical support to onsite and remote users
Diagnose and resolve hardware, software, and network issues
Support meeting-room and audio-visual technology
Log, update, and manage support tickets through the ITSM system
Escalate issues to senior support teams when required
Create and maintain clear technical documentation
Deliver a friendly, professional, and customer-focused service
Essential Skills and Experience Experience in 1st Line or 2nd Line IT support
Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
Ability to support audio-visual and conferencing systems
Solid understanding of IT service management processes
Excellent communication and interpersonal skills
Strong organisational skills with attention to detail
Full UK driving licence (required due to travel to other offices)
Desirable Certifications CompTIA A+
CompTIA Network+
ITIL Foundation
TPBN1_UKTJ