IT Support Specialist (Contract)
Norwich (On-site, 5 days per week)
Contract: 5 months
£180-£220 per day (Umbrella)
We're recruiting for an experienced IT Support Specialist to join a growing organisation's Norwich-based IT team. This is a hands-on, user-facing role providing both desk-side and remote support across a modern, cloud-first environment.
The Role
You'll be the first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you'll support users both locally and across the wider organisation.
Key Responsibilities
1. Provide 1st line support (with some 2nd line exposure) via phone, email, and in person
2. Manage and resolve tickets in line with agreed KPIs using a ticketing system
3. Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices
4. Set up and configure new user devices and accounts
5. Support Microsoft cloud technologies including Azure, Office 365, and Windows environments
6. Maintain accurate documentation and contribute to knowledge base improvements
7. Collaborate with IT colleagues on ongoing projects and improvements
8. Ensure all processes follow strict compliance and approval stan...