Key duties
* To run the department on a day to day basis, coordinating the team, maintain highest standards of guest service, and cash, stock control and security operations.
* Responsibility of opening and closing the area daily.
* Ensure that any pre-opening checks have been completed and signed off in line with Company Policy and procedures.
* Ensure that all areas are operated to the required standard following company standard operating procedures.
* To maintain excellent housekeeping standards
* To provide accurate and informative product knowledge including the features and benefits of the food and beverage offering
* To process transactions through the till in a professional manner and support in the opening and closing of tills as required
* To act as a mentor to team members, encouraging and motivating individuals to ensure customer service and standards are being delivered
* Create an environment where your colleagues can do their best work
* Delegate tasks and solve problems swiftly
* Lead your area in the absence of the Assistant Managers, taking responsibility for day-to-day operations
* To offer every guest an exceptional guest service experience sharing relevant product knowledge and answering guest queries in a positive friendly manner
* To actively promote and ensure best practice instilled in team across key security and financial operational procedures; opening, closing, tills and cash handling
* To perform any discounting through tills for the team
* To Actively sell current product offering in a professional and friendly manner.
About you
* You will act as a brand ambassador for Longleat ensuring that all work adheres to our brand guidelines/proposition and aligns with our vision of a Picture-Perfect site whilst performing the function required.
* Be flexible and willing to go the extra mile to support others, including being part of an on-call rota.
* Have a guest-focused approach, always ensuring work is completed to the highest standard.
* Be feedback positive and able to learn to improve.
* Be data oriented to analyse key events and campaign successes.
* Always represent the company in a professional manner.
A little about us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Our values
At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity.
We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable koalas and cheeky meerkats during your lunch break.
We value our workforce and offer an environment that is inclusive and supportive. We encourage personal development and progression.
You will receive a competitive salary, in addition to a range of attractive benefits that include;
* 29 days holiday inclusive of bank holidays pro rata
* Unlimited free entry to Longleat for our employees
* Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
* 50% off Annual passes for Friends and Family
* Discounts on food and beverages and retail merchandise
* 20% off VIP Experiences, 10% off Accommodation
* Discretionary bonus scheme
* Employee Assistant Programme
* Employer contributory pension scheme
* Life assurance scheme
* Perks at work
* Range of flexible working schemes
* Great progression opportunities available.
* Gain an internal endorsement for re-hire of future vacancies
Your contract
You will be on a permanent full-time contract, with working hours to cover Monday to Sunday, working an average of 24 hours per week.
Location: On-site
Sounds great How do I apply?
If you are interested in this role, please apply online.
Interviews will take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received.