Tesco UK • Lee-On-The-Solent • Permanent • Working hours 22.5 • Apply by 08-May-2026
Tesco UK • Availability Window: Sun 06:00-23:00; Tue 06:00-23:00; Wed 06:00-23:00; Fri 06:00-23:00; Sat 06:00-23:00
Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week. If you prefer fewer hours (to a minimum of 12) we can accommodate and would still love to hear from you.
Customers are at the heart of everything we do. As a Shift Leader you will support the store team, keep operations running smoothly, and deliver excellent customer service day to day.
Responsibilities
- Work in a fast‑paced retail environment with a wide variety of products.
- Take ownership of running duty shifts, coordinating the team to maintain a clean, well‑stocked store that exceeds customer expectations.
- Assist customers by listening to their needs and ensuring they leave the store satisfied.
- Look for ways to improve service, including coaching colleagues and giving feedback.
- Guide and support your colleagues in‑store, helping maintain a safe working and shopping environment.
- Understand store performance and assist managers in delivering actions that improve operations.
- Lead from the front, setting a great example for colleagues.
- Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
- Support colleagues with daily priorities and regular breaks.
- Open and close the store, completing duty cover and making the right safety decisions.
- Act as the point of contact for day‑to‑day queries when the manager is absent.Keep the store clean, tidy and well‑presented.
- Coordinate seasonal, community and charity events with managers.
- Contribute to a positive, inclusive team atmosphere.
- Keep the team informed of communications, changes or updates.
- Stay knowledgeable about store performance, looking for ways to simplify and improve operations.
- Identify and remove obstacles to great service.
- Follow health and safety routines and ensure colleagues do the same.
- Recognise and celebrate colleagues who provide outstanding service.
Qualifications
- Be a great role model, consistently providing thoughtful customer service that meets every customer’s needs.
- Build strong, lasting relationships with colleagues to create a positive, inclusive team atmosphere.
- Communicate clearly, using a variety of methods to keep the team well‑informed.
- Comfortable taking the lead and overseeing the store in the absence of the manager.
- Make good decisions, being flexible and able to handle change for the benefit of customers and colleagues.
- Motivate the team to deliver beyond expectations.
- Be curious, constantly seeking ideas and opportunities to serve customers, communities and the planet better.
Benefits
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% off at pay‑day weekends, saving up to £2,000 a year with a Colleague Clubcard.
- Access to free wellbeing services with a range of resources to support mind, body and life.
- Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5 %.
- Choose benefits that suit you: discounts, shares, cycle‑to‑work schemes, etc.
- Uniform provided with policies to support all life moments.
About Us
Our vision is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are responsible, sustainable and inclusive, welcoming a diverse workforce where everyone is welcome.
We are proud to be an accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
We will only recruit individuals who have passed the school leaver’s age. We can accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine & spirits, counters, bakery and driving roles.
For more information about us, visit www.tescoplc.com.
