The Information Governance Officer will play a key part in raising awareness of Information Governance and ensuring that CNWL meets national and legal requirements throughout the organisation.
The post holder will have a keen interest in data protection and information governance, an understanding of the relevant legislation and its implications, and ideally have relevant experience. The role is part of the team that oversees all of the IG framework for the Trust, including information requests, data protection compliance, IG training, and IG incident management. The post holder will support the IG Team in ensuring that the Trust has a managed and coordinated approach to compliance with data protection legislation.
You will manage the Trust's case management system for information requests, including Freedom of Information requests (FOIs), Subject Access Requests (SARs), and data subject rights requests. You will also manage the team's generic email inboxes, triaging and responding to basic queries and escalating as appropriate. Additionally, you will assist in the production of the team's monthly board report, and ensure that the Trust's intranet and public-facing website pages relating to IG are kept up to date. You will also help produce other communications pieces as necessary and provide administrative support to team meetings.
CNWL is a large and geographically dispersed Trust offering a wide range of community, mental health and sexual health services which brings a particular set of challenges in relation to data protection and information sharing. The person we are looking for needs great communication skills and commitment to partnership working in addition to advanced subject matter expertise. The post holder will be highly organised, have excellent written and verbal communication skills, and will bring a strong customer service approach to their role.
Key duties include:
* Act as the first point of contact for advice regarding Information Governance services, within the Trust and for members of the public.
* Work within and review internal procedures and Trust-wide policies as required.
* Contribute to the monitoring and maintenance of the Information Governance standards and legislative obligations.
* Under guidance of the Privacy Officer, regularly inspect and follow up on access to care records.
* Implement policy and procedural changes relevant to own role.
* Provide administrative and business support to the team, including raising purchase orders, managing diaries, arranging meetings and taking minutes as required.
Specific Responsibilities
* Act as a point of contact within the Trust for Information Governance services.
* Work within and review internal procedures and Trust-wide policies as required.
* Contribute to the monitoring and maintenance of the Information Governance standards and legislative obligations.
* Access to care records.
* Support approximately over 8000 CNWL staff to deliver high quality care whilst meeting legal requirements and best practice Information Governance standards.
The Information Governance Officer is an essential part of the Information Governance Department and supports the Deputy Head of Information Governance in delivering a high-quality service to all customers and stakeholders.
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