IT Support Engineer (Level 1-2) – Google Workspace & Microsoft 365 Public Sector Consultancy
We're hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands‑on experience supporting users, devices, and modern workplace tools.
Salary: £25,000-£30,000 + bonus + benefits
Clearance: SC cleared (or willing to undergo clearance)
Location: Warwickshire office (Tuesday‑Thursday), WFH Monday & Friday
Hours: Shift‑based cover between 07:00‑21:00; Early: 07:00‑15:00; Late: 13:00‑21:00
Key Responsibilities
* Provide Level1-2 end‑user support across Google Workspace and Microsoft365.
* Troubleshoot issues relating to user accounts, permissions, email, and applications.
* Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink).
* Manage users, groups, and policies via Google Admin Console and M365 Admin Centre.
* Deliver onboarding/offboarding and guide users on best practices.
* Log, manage, and resolve incidents using ITSM tools, escalating where required.
* Support MDM, SSO, and identity management solutions.
* Diagnose network and connectivity issues (LAN, Wi‑Fi, VPN, printers, shared drives).
* Maintain clear documentation and contribute to knowledge base articles.
Required Skills & Experience
* Experience supporting Google Workspace and Microsoft 365 in a corporate environment.
* Strong understanding of admin portals, user management, and security settings.
* Comfortable supporting both Mac and PC users.
* Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).
* Experience with Slack, Salesforce, and Airtable administration.
* Basic scripting experience (Google Apps Script, PowerShell, or Python).
* Strong communication, customer service, and problem‑solving skills.
Key Attributes
* Customer‑focused with a proactive mindset.
* Able to work independently and as part of a team.
* Well organised with strong attention to detail.
*Rates depend on experience and client requirements.
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