About the Company:
Our client is a well-established global company providing an award-winning AI-driven platform aimed at improving fleet safety, performance and efficiency. Their solutions deliver real-time analytics and insights to optimize fleet operations, enhancing driver safety and significantly reducing risks and operational costs. The company’s product is trusted by major enterprises and Fortune 500 companies in over 70 countries.
About the Role:
The Enterprise Account Manager will strategically manage and grow a portfolio of enterprise-level clients primarily in the UK market, focusing on maximizing value through enhanced customer engagement, effective solution implementation, and proactive account expansion. You will act as the main liaison between the customer and various internal teams, ensuring seamless integration, consistent performance, and sustained customer satisfaction, driving long-term client retention and revenue growth.
Responsibilities:
* Develop and execute strategic account plans to maximize client success and business growth.
* Identify and pursue upselling and cross-selling opportunities within enterprise accounts.
* Foster strong, trusted relationships with key client stakeholders at all levels.
* Conduct regular strategic reviews to optimize solution use and customer satisfaction.
* Facilitate product trials and evaluations to drive further client adoption.
* Act as the primary point of contact and escalation for resolving customer issues promptly.
* Coordinate with internal teams (Sales, Product, Support) to address client feedback effectively.
* Maintain accurate forecasting and client records in CRM.
Requirements:
* 5+ years of Account Management experience, ideally in a SaaS environment
* Experience in the telematics industry, or software solutions for the transportation sector
* Proven success managing strategic accounts and contract renewals.
* Demonstrated ability to engage stakeholders at various levels, including C-Level.
* Bachelor's degree or relevant experience.
What the Company Offers:
This is an opportunity to join a fast-growing innovative company with professional growth opportunities, and a supportive work environment. Our client is offering a competitive compensation and benefits package, including a remote work arrangement, private health insurance, pension contributions and a car allowance.