Our Client Relations Managers are fundamental to the successful marketing of the service. They are the first point of contact for all our new customers and their families. As a Client Relations Manager, you will be responsible for marketing the home, managing enquiries from start to finish, and developing successful relationships with customers and local contacts. A key part of the role involves leading local networking efforts and building community involvement to benefit our residents.
We offer excellent rewards & benefits, including:
* One free meal per shift for all team members.
* Enhanced Bank Holiday pay.
* Increased annual leave entitlement; team members with over 3 years of service receive extra days off.
* Cycle to Work scheme to save on commuting costs and improve health.
* Extra day off for milestone birthdays.
* Company sick pay exceeding statutory entitlement (subject to length of service).
* Refer a Friend Scheme for successful referrals (T&C's apply).
* Recognition and staff appreciation initiatives.
* Long service awards.
Location: Beechwood Grove, 44-48 E Dean Rd, Eastbourne BN20 8EH
Hours: 40 hours per week
Pay: £40,000 per annum + commission
Contract: Full-time, Permanent
Shift: Days
“Working within the care sector is a very rewarding career.”
Key responsibilities include:
* Building positive relationships through regular communication with residents, relatives, and external stakeholders.
* Meeting occupancy targets as per the budget, focusing on the private sector.
* Managing enquiries from initial contact to final decision.
* Maintaining enquiry data and updating the Home Manager on occupancy and weekly fees.
* Supporting the move-in process to ensure a positive experience for residents and families.
* Completing all move-in documentation and financial arrangements prior to admission.
* Developing and implementing the home marketing plan.
* Organising networking activities to showcase the home.
* Coordinating local PR opportunities and events, liaising with the Lifestyles team.
* Organising events for prospective customers to highlight lifestyle offerings.
* Supporting and coaching team members to foster a positive culture.
* Leading sales training and initiatives to maximize occupancy.
* Ensuring the home presents well at all times.
Skills and attributes required:
* Excellent written and verbal communication skills.
* Experience in a fast-paced sales environment; care sector experience is a plus.
* Minimum of two years sales and marketing experience.
* Proven customer relations skills.
* Leadership and management abilities.
* Knowledge of care homes (desirable).
* Proficiency in Microsoft Office and other sales/marketing IT tools.
Personal attributes:
* Professional appearance and attitude.
* Flexible working hours.
* Ability to promote a professional image.
* Willingness to travel for training and support.
* Self-motivated, reliable, punctual.
* Confidential, diplomatic, enthusiastic.
Our mission: To provide exceptional homes where people can live, love, and be loved, fostering a family environment.
* Family
* Integrity
* Respect
* Excellence
* Sustainability
Apply now: If you're ready to start your journey and make a difference, don't delay—apply today!
#J-18808-Ljbffr