Sales Progressor
Stroud
Full Time - Permanent
Salary is dependent on experience
We are currently recruiting for a Sales Progressor to join our client based in Stroud.
This role requires experience of the property industry, tenacity and patience! A good listener, communicator and negotiator who will liaise with seller, buyer, solicitors and mortgage brokers.
Responsibilities & Specific Duties
* Be professional and knowledgeable at all times
* Understand the customer’s needs and timescales when property is first handed over at point of sale
* Check chain details and fill in any gaps
* Explain the conveyancing process to those moving for the first time, or for the first time in a number of years and set expectations on timescales.
* Make weekly calls to check on progress and update all parties
* Be prepared to challenge solicitors and ask further questions to establish true situation regarding what is outstanding or needing to happen next
* Respond to enquiries efficiently and professionally
* Liaise with the lister in branch over any re-negotiations
* Liaise with solicitors and agents up and down the chain where necessary to ensure clear communication and expectations.
* Notify all parties on exchange and confirm arrangements for completion
* Call after 24 hours of completion, 7 days and 28 days to ask for review and check how the seller and buyer are settling in.
* Report projected exchanges at the start of each month to branch manager and Sales Director and communicate any changes during the month
* Ask admin to raise invoice to vendor’s solicitor on exchange
* Uphold service standards and reputation
* If sale running into problems include branch in conversations to overcome or look to identify another suitable buyer
* Cancellations must be notified to lister in branch who will liaise with client before marketing re-commences
* Be proactive
Other Services
* Work closely with lettings colleagues to ensure good communication and maximise opportunities and customer retention
* Identify opportunities for lettings
* Identify and refer any land or development opportunities
* Identify and refer mortgage opportunities
* Identify and refer removal opportunities
Sales Progressor Qualifications and Behaviours
Good communicator and listener
Experienced estate agent with knowledge of the conveyancing process
Good team player
Friendly and efficient
Good emotional intelligence with a strong ability to put others before self, empathise, seek to understand and build rapport.
Ability to build an relationship based on trust, which encourages people to want to recommend us.
Must have a track record of getting things done and the ambition, discipline and energy to overcome issues
Good negotiator
Proactive and does not rely on our reputation
Must have some experience (or legal background in conveyancing).
Minimises use of e-mail in favour of phone conversations where possible
Communicates well even when no news to share
All colleagues are encouraged and supported to take professional qualifications
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