The Operations Manager is a key member of the DVSA Corporate Senior Leadership Team, responsible for the national delivery of operational services to meet customer expectations. Joining our department offers many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here.
* 25 days annual leave, increasing by 1 day each year of service (up to 30 days), plus 8 bank holidays and a privilege day for the King's birthday.
* Flexible working options promoting work-life balance.
The post holder will lead operational delivery teams of 250-300 staff through supporting managers. They will ensure consistent, high-quality service delivery, value for money, and compliance with technical and quality standards. The role has a direct impact on road safety outcomes and involves developing operational processes, managing performance, and fostering talent development. The Operations Manager will also liaise with the Policy & Service Heads, providing operational insights and ensuring standards are met.
Key responsibilities include:
1. Providing leadership, influence, and guidance to support objectives while upholding integrity and the agency's reputation.
2. Leading vehicle testing operations across regional teams, ensuring quality and consistency.
3. Ensuring network performance against standards, service levels, and targets.
4. Maintaining effective communication within teams.
5. Developing operational plans to deliver high-quality, cost-effective services.
6. Driving continuous improvement and implementing best practices based on audits and QA.
7. Collaborating with strategic partners to adapt to changing priorities.
8. Acting as a liaison for specific services, providing operational expertise, and supporting legislative compliance.
9. Coordinating with internal departments to meet customer needs and communicate requirements effectively.
We value strong leadership and aim to empower our leaders to foster teams that excel and serve the public effectively. Do you have experience translating strategic objectives into operational capabilities? Are you skilled in delivering targets and managing large-scale testing operations?
We are a Disability Confident employer, committed to inclusive recruitment. Applicants with disabilities who meet the minimum criteria will be offered an interview. For more details, please visit our website.
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