Product Support Engineer / Training Academy Coach
Location:
Home based (with national travel)
Reports to:
After Sales Manager, Andy Bentley
Mentorship:
Senior Coach, Ken West / Technical Director, Steve Weavers
Train the Future: Coaching Engineers on FASSI's TECHNO Range
Are you a skilled crane engineer with a passion for developing others? Join us as we expand the
FASSI Training Academy
, the backbone of technical excellence in the UK for over 10 years.
Since 2015, under the tutorage of Ken West, more than 100 engineers have progressed through our coaching pathway, developing real expertise in FASSI cranes. Our Academy is 10% training and 90% coaching to ensure engineers can implement what they've learned in the real world.
In 2025, we launched our brand-new
Pathway to Proficiency
syllabus to support the next generation of
TECHNO cranes
.
We have also partnered with the
National Fluid Power Centre (NFPC)
, the UK's leading hydraulics training provider. Their courses are now part of our accreditation pathway, giving each engineer several days of practical, hands-on training at NFPC's technical centre.
We've also invested in the
TECHNO simulator rig
at Warwick, giving engineers classroom-based practical experience before moving to live crane installations.
To deliver this expanded programme, we wish to recruit a
second Product Support Engineer / Training Academy Coach
to join our team.
What You'll Do
* Deliver hands-on training and coaching to engineers across our 18 authorised dealers & service points nationwide.
* Support engineers through the
Pathway to Proficiency
modular certification system, from
Maintenance & Inspection
through
Authorised Technician
to
FSC TECHNO system setup
.
* Lead training at our Warwick HQ using the
TECHNO simulator rig
as well as live crane setups in the field.
* Offer technical support and diagnostic assistance on-site and via our service helpdesk when required.
* Share technical bulletins and best practice across the dealer and service network.
This is a
field-based role
: expect around 80% of your time on-site with dealers and service partners across the UK, and 20% office-based either from home or Warwick.
What We're Looking For
* Experience in
truck loader crane service, repair and installation
.
* Competence in hydraulic and electronic systems; exposure to modern control systems (FASSI FX500 / FX900 an advantage).
* A natural coach: able to listen, support, and guide engineers without simply "fixing it for them".
* Organised and proactive, with the ability to manage your schedule, minimise travel inefficiencies, and respond quickly when needed.
* Willingness to travel nationwide and work away from home. (When overnight stays are required Mon–Thurs, you'll normally work a four-day week with Fridays work from home).
* A can-do, will-do attitude. Sometimes unexpected challenges arise, and we need to put boots on the ground quickly and stay until the job is done.
What You'll Get
* A
1–2 year development period
as an understudy to Ken West, depending on your experience, before flying fully solo.
* Full mentorship from
Ken West
, who has led the Academy since its inception.
* Technical support and guidance from
Steve Weavers
.
* Fully developed
training course materials
, plus training administration, database, and diary support from our After Sales Manager,
Andy Bentley
.
* You will complete the
ALLMI Thorough Inspectors course
, supporting safe use of lorry loaders and industry best practice.
* The chance to be at the forefront of training on the
new TECHNO crane range
.
* A clear development pathway to become a
senior coach
within the Academy and a big cog in our small, dedicated, expert team.
* Commitment to work/life balance
– we recognise the demands of travel and want this to be a sustainable long-term role.
* Company vehicle, mobile phone, laptop.
* Competitive starting salary to match experience, with salary progression and performance bonus.
Apply Now
If this sounds like the next step in your career, we'd love to hear from you. Please send your CV and a short covering letter to
Apply today and be part of the future of the
FASSI UK Training Academy
.