Overview
Role: Sales Consultant at Vistry Group
Location: Kidderminster, Worcestershire (DY10 3PU). Contract: Permanent - Full Time. Department: Sales & Marketing. Region: Vistry South West Midlands. Job ID: 2025-7523. Date Posted: 20.06.2025.
Responsibilities
We have a new opportunity for a Sales Consultant to join our team within Vistry South West Midlands, at our Kidderminster site. You will carry out all aspects of the day-to-day running of the sales hub/development in accordance with the customer journey, take ownership of the sales process with customers, maintain necessary records and documentation during all stages of the sales progress across multiple sites and house ranges within the sales hub/development, and deliver successful continual sales at all sites within the sales hub/development.
* Carry out day-to-day running of the sales hub/development and manage the sales process with customers.
* Maintain necessary records and documentation during all stages of the sales progress across multiple sites.
* Deliver continual sales across all sites within the sales hub/development.
* Represent Vistry in-person, collaborate with team members, and support flexible working where possible.
* Travel to designated developments for pre-booked customer appointments and follow up enquiries to optimise sales opportunities.
What’s in it for you
* Competitive basic salary and annual bonus
* Salary sacrifice car scheme available to all employees
* Mileage allowance
* Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
* 2 Volunteering days per annum
* Private medical insurance, with employee paid cover
* Enhanced maternity, paternity and adoption leave
* Competitive pension scheme through salary sacrifice
* Life assurance at 4 x your annual salary
* Share save and share incentive schemes
* Employee rewards portal with many more benefits
What we would like from you
* Behave in line with our company values – Integrity, Caring and Quality
* Experience in a customer-facing role delivering under pressure
* Experience in generating leads and sales through telephone-based business development
* Proven track record of completing the sales process with customers
* Ability to work under pressure and meet sales targets
* Excellent IT skills with knowledge of Microsoft Office tools
* Strong negotiation and sales skills
* Excellent administration and organisational skills
* Good planning and organisational skills
* Excellent communication skills
* Patience and ability to remain calm under pressure
* Friendly, trustworthy, and professional attitude
* Comfortable using multi-channel forms of communication
* Ability to handle complaints and difficult situations
* An interest in property and the housing market
* Willing to be flexible in respect of day-to-day duties and hours worked
* Full driving licence and access to a suitable vehicle
* Willing to travel to all sales sites within the division, including regional offices
* Willing to work weekends
Desirable
* 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)
* A Levels in any discipline
More about the role
* Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
* Drive excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
* Assist with internal or external audits as required in line with Vistry Values of ICQ.
* Use Vistry systems to perform and execute your role requirements to drive excellence and ensure clarity of information records for business needs.
* Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
* Proactively seek prospective sales and follow up all enquiries via telephone and marketing literature.
* Manage and implement new initiatives to achieve business targets on new home sales and negotiate with customers for the best outcome.
* Travel to all designated developments to undertake pre-booked customer appointments.
* Maintain knowledge of all relevant Vistry house types, build progress and availability to assist customers.
* Promote purchase options and schemes to offer bespoke choices to customers.
* Sell customer extras and manage implementation across reservations to drive additional profit.
* Assist with cancellations, re-negotiation, and retention where possible; propose alternatives on other developments.
* Work with Site teams to understand build progress and provide customer information as required.
* Collaborate with colleagues to ensure the sales process is communicated to the team, customers, and stakeholders.
* Take responsibility for company property, equipment, and presentation across each site.
* Maintain the sales arena and show homes in line with brand and company standards.
Note: This description reflects the original information and context provided.
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