Money Matters Support Worker
Location: Norwich
Hours: 20 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 30th September 2027 (subject to funding)
Salary: £14,054 (FTE £26,000)
Leave: 23 days p.a. (pro rata) + bank holidays
Application Deadline: Tuesday 24th February 2026
Interview Date: Tuesday 3rd March 2026
Reports to: Money Matters Coordinator
About the Role
As a Money Matters Support Worker within the Future Support service, you'll provide personalised financial support to individuals facing financial difficulties in Norwich. You'll manage a full caseload, conduct financial assessments, develop tailored action plans, and deliver compassionate, outcome-focused guidance on budgeting, debt management, and accessing welfare benefits. This role is part of the Money Matters: Future Resilience project, which combines early intervention support with incentivised debt reduction strategies to build long-term financial resilience.
Key Responsibilities
Provide one-to-one financial support and guidance to clients at risk of financial crisis
Manage a full caseload, conducting thorough financial assessments and developing tailored action plans
Support clients with budgeting, debt reduction strategies, and accessing welfare benefits and services
Monitor and review client progress, adjusting plans as needed to reflect changing circumstances
Support the match-funding programme, helping clients reach debt reduction milestones
Engage with the community through outreach activities and contribute to radio shows and podcasts
Maintain accurate case notes, financial records, and reporting for compliance and evaluation
Ensure safeguarding, data protection, and health & safety compliance
About You
You have substantial experience providing personalised financial support and guidance to individuals facing financial difficulties. You understand financial management, budgeting, debt reduction strategies, and the barriers disadvantaged individuals face. You're skilled at managing a diverse caseload, conducting one-on-one sessions, and developing tailored financial action plans. You can navigate complex financial situations with empathy and clarity, building strong, trusting relationships that empower clients to take control of their financial futures. You're proactive, resourceful, resilient, and a strong advocate for those you support.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.
We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
No line management responsibilities
DBS check and right to work in the UK required
Evening/weekend work may be required occasionally
Induction and safeguarding training provided
We are a Living Wage, Disability Confident, and Equal Opportunities employer
Four Day Working Week